e-Bill Customer Portals Increase Engagement with Personalized Video

Acton, Massachusetts: Sorriso Technologies, provider of bill centered digital customer care solutions, announces Persona Video™, a software package that delivers personalized, interactive customer service videos. Persona Video identifies customers with billing and service exceptions, and provides them with a personalized video explaining the exception and offering advice. Persona Video engages customers in an immediate and preemptive response to potential issues, turning what could be a frustrating phone call into a rich media experience.

Founder and CEO, John A. Kowalonek commented, “We’re very excited about Persona Video. It’s a simple solution that’s better than having a customer service rep walk you through your account. It anticipates a customer’s question and speaks to their concerns before they even notice there’s an issue. And what’s best, Persona Video can be added to a biller’s existing portal with minimal effort.”

Sorriso premiered a live demonstration of Persona Video at Mobile World Congress just a few weeks ago. Eric Ryan, VP of Product Innovation, reflected on the demo’s success at the show, “Our Persona Video demonstration is what really drew people to our stand this year. Billers walk a fine line between automating customer service to reduce OPEX and delighting customers with an engaging experience. The attendees we spoke with saw how Persona Video meets both targets.”

Persona Video will be available as a cloud or on premise offering. It can be purchased as a stand-alone solution, as part of a Persona customer portal, or as an add-on to a company’s existing customer portal. It will be available as a general release in summer 2015.

About Sorriso Technologies: In 2014, Inc. Magazine ranked Sorriso Technologies as one of the fastest growing privately held software companies in the United States. Sorriso is the leading provider of software for digital bill presentation, bill payment, self-service, and bill-centered marketing. Sorriso’s Persona Solution Suite™ targets both small and large billers with cloud based and customer premise based delivery options.

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Customer Service Innovation at MWC15

Customer Service Innovation at MWC15

Inc. recently published an article on How Customer Service is Going to Explode in 2015, writing, “this year is set to be dubbed ‘The Year of the Customer'”and “Customers Want Self-Service”. To learn how you can become a catalyst in the Self Service explosion, check us out at Mobile World Congress (we’ll be in Pavilion 8.0!) or fill out the form below to get a sneak peek on what we’ll be showcasing in Barcelona this year.

Ask us anything about…

• Mobile & Online Smart Bill Presentment
• Intelligent Video Support for Billing
• Mobile App Billing
• Personalised Call Centre Automation
• Self Service Analytics
• Interactive Online Marketing
• Content Management Integration
• Versatile SDK for Rapid Integration

Find out how easily our Persona Self Care technology can work with your existing infrastructure to…

• Transform the billing conversation into an engaging dialogue
• Automate customer service while maintaining a personal touch
• Reduce call centre costs with powerful self supporting content

Questions? Ask @SorrisoTech on Twitter any time!

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