We’re proud to sponsor IQPC’s Customer Experience Management in Telecoms Global Summit in London on January 26th & 27th, 2016! This summit brings together a number of customer experience leaders, providing a valuable opportunity to share knowledge, experiences, and ideas for the future.
Stop by to discuss Customer Experience Management strategies
Look for us in the Beatrice Suite of the Park Plaza Victoria! Eric and Glenn will be at our sponsor stand to discuss digital transformations, managing omnichannel customer interactions, personalized customer service in the digital sphere, innovative customer touch points with personalized explainer videos, and more!
Ask us about Simplifying the Digital Customer Experience
Eric & Glenn will also be leading an interactive Breakfast Briefing on the morning of January 27th to 15 Global Communications Service Providers. The Breakfast Briefing will focus on how to simplify the digital customer experience in telcos.
In their interactive session, Eric and Glenn will guide delegates through ready-to-implement strategies that leverage the customer bill in order to improve digital customer self-care and the user experience. With more simplified tariffs and bundled services, the concept of the “bill” is changing. Coupled with the drive to digitalization, the challenge is to differentiate in both customer service and customer experience. This interactive problem-based session will address this key customer touch-point through the digital channels.