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Have you ever found that your project managers and business-minded team members struggle to get on the same page with your IT department and developers? Have you ever felt that these teams were using the same words but the definitions of those words didn’t line up?
With the complex task of building a modern, intuitive, easy to use customer portal, a wealth of challenges already exist. Adding on the challenge of miscommunication leaves room for inefficiencies such as exceeding budget, wasting time, and building frustration. That’s where Sorriso’s Persona Scripting Language comes in.
In order to develop software or build a customer billing portal, your project managers and IT department must already work together to develop use cases and outline a vision for the future. Use case language is the inspiration for Sorriso’s new Persona Scripting Language. This means you can ensure your teams stay on the same page as you create, adapt, and grow your customer billing portal.
Sorriso’s Persona Scripting Language makes Sorriso Self Care applications flexible and easy to change. Inspired by the UML descriptions made popular by Alistair Cockburn, the Persona Scripting Language is fast and easy to use. Translate your use case into the Persona Scripting Language with ease because they’ve been designed to align. Whether you’re a business minded or technically savvy professional, you can write in the Persona Scripting Language to modify and design your customer billing portal.
The Sorriso Self Care platform implements a Model/View/Controller (MVC) architecture that utilizes the Persona Scripting Language in two ways:
Design an individual page module, a full page, or a multi-web page interaction and flow.
UX use cases describe:
Take control of your information architecture. With the Persona Scripting Language you can create back end business objects that access customer and account information. This means you can transform raw system data into secure, application specific transactions and responses for your customers to self serve.
Generate, edit, and validate code that your project managers can read. Empower the members of your team to push forward with progress and effectively communicate around your data-backed customer experience projects.
The Persona Scripting Language is embedded in Eclipse as a plug-in, you can create and test customer portal modules right inside Eclipse.